Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit or email

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_transLike many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit or email

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Yealink Corporate Story

Watch this short video to learn how Yealink is quickly becoming the best digital HD IP-based telephone for businesses around the world. Carolina Digital Phone is proud to be a Partner and Reseller for the entire product line.

FCC Rules VoIP Providers Can Directly Request Numbers


FCC_NewsWashington, D.C. (June 18, 2015) – The Federal Communications Commission today modernized and streamlined its rules governing the distribution of phone numbers by leveling the playing field for interconnected Voice over Internet Protocol (VoIP) providers, which are increasingly popular with consumers.

Interconnected VoIP providers – defined as those capable of placing and receiving calls to and from the traditional phone network — currently must get numbers from third-party carriers. Allowing these providers to go directly to numbering administrators for phone numbers will benefit consumers by reducing costs and promoting additional competition from these innovative VoIP providers, the FCC found.

The Order adopted unanimously by the FCC also facilitates the ongoing transitions in communications technology that are sweeping the nation and improves FCC oversight of the numbering system. These improvements will help ensure that calls connect nationwide and provide more accountability in and protections for the numbering system.

Nearly one-third of all retail local telephone connections – about 48 million connections – were served by VoIP at the end of 2013. Giving VoIP providers direct access to numbers will promote competitive choice for consumers, including by speeding the transfer of a customer’s existing number to or from an interconnected VoIP provider, known as “porting” a number.

The Order also imposes a number of conditions to protect and enhance the security and integrity of the numbering system. Conditions will also ensure that all numbers distributed are used, protecting the system from running out of phone numbers.

Action by the Commission June 18, 2015 by Report and Order (FCC 15-70). Chairman Wheeler, Commissioners Clyburn, Rosenworcel, Pai and O’Rielly. Chairman Wheeler, Commissioners Clyburn, Rosenworcel, Pai and O’Rielly issuing statements.

Four Reasons to Move Your Phone System to The Cloud

When it comes to business phone systems, there are several decisions that an organization must make.

Perhaps the most basic, though important, is whether to pursue an on-premise or cloud-based solution. While there are advantages to both, many firms are increasingly reaching the conclusion that a cloud-based option is superior. Here are four reasons why cloud business phone systems are becoming more popular.

1. Lower Upfront Cost
One of the biggest advantages offered by a cloud business phone system is a low upfront cost. An on-site solution, on the other hand, requires significant costs on the front end, as the company needs to purchase and install a server on the premises. This makes cloud business phone systems particularly appealing to smaller businesses, as upfront costs are typically more of a burden. Of course, larger firms can also take advantage of these initial cost savings. Read At NetworkWorld Here

2. Greater Scalability
Another key reason for cloud business phone systems is greater scalability. As a business grows and expands it will require more phone lines, more features, more data storage capabilities and so on. With a cloud phone system, the business can increase its usage at any time. If the business contracts or experiences a less busy period, it can reduce usage and save money. With an on-premise solution, the firm must initially purchase a larger-than-needed appliance in order to prepare for growth. Until that time, the firm will essentially have overpaid for its Unified Communications needs, resulting in inefficiencies. When the business’s growth requires an upgrade, it will need to purchase a whole new solution, repeating this process.

3. Better Disaster Recovery
Disasters can and will strike businesses of all sizes, no matter their geographic locations. Organizations need telecommunications solutions they can depend upon in these circumstances. Cloud phone systems are undoubtedly superior in this regard. With the system based off-site, damage that affects the business will not necessarily incapacitate the service provider. The office may be shut down, but business operations can quite possibly continue. If the solution is based on-premise, any damage sustained by the office will also affect its communication system, thereby exacerbating the damage caused by the catastrophe.

4. Location Independence
Another advantage of hosted business phone systems is location independence. A hosted system enables businesses to redirect calls to any landline, international or mobile number. If a business or its owners relocate, they can continue to use their old phone numbers. This is critical for many firms since changing an established number can cause confusion among existing clients. Remote work is rapidly increasing in popularity, as it has the potential to improve employee morale and productivity while saving money. However, to be a viable solution, companies typically need to ensure that remote workers have access to robust telecommunications tools. Hosted phone systems are the most effective way of achieving this goal. Read More at this Link

Hosted PBX Telephone Solutions from Carolina Digital Phone

Carolina Digital Phone
Carolina Digital Phone is your choice for comprehensive telephone system solutions. No matter what call support you need, Carolina Digital Phone has the technology and experience to make it happen.

In the past, businesses had to rely on complicated phone systems. However, thanks to advancing technology, it is now possible to have superior phone service with a hosted PBX telephone system. Unlike traditional phone systems, our telephone system is entirely digital. This means that instead of installing land lines, all that is required for service is an active Internet connection to create an IP digital phone through VoIP technology.

Even if you have telephone service that seems to work, there are advantages to digital telephone systems to consider. Since our service relies on an existing Internet connection, there is no need for cumbersome and costly installation procedures. All you need for a complete revitalization of your phone system are working phones.

Additionally, our hosted PBX offers the best service. With our IP digital phone system, you have unlimited inbound and outbound call capabilities. Moreover, with VoIP technology, it is easy for employees to conduct business from any location. This means that employees have the same access to quality phone service from their office, client locations, home and more. As long as there is an active Internet connection, every employee can stay connected at all times.

To make the transition easier, Carolina Digital Phone also offers a worry-free web portal to streamline management and administration of the system. On top of that, our call center application is available to provide additional support that will increase customer responsiveness for the ultimate phone service in the modern business era. Call (336) 691-2000 today to speak to a telecommunications specialist. You could save up to 60% over your current telephone service provider with our hosted PBX service.

Enterprise SIP trunking services

Session Initiation Protocol, SIP trunking is one type of VOIP and streaming media based service. Customers who are equipped with SIP PBX as well as Unified Communications facilities, they can get the telephone and unified communications services through the ITSPs or Internet Telephony Service Providers. You, as a customer, should know about voip for business pros and cons. If you want to look at different aspects of voip business, then you will learn about voip phone business, voip review business, voip providers business, voip for small business etc. If you analyze VOIP business plans, you will also know about several benefits of voip for business. Carolina Digital Phone, one of the renowned enterprise SIP trunking service providers, meets your needs by quickly deploying SIP trunking for IP PBXs and Legacy PBX. Business SIP trunking can significantly reduce your overall business costs. There are many SIP trunk providers that you will find and Carolina digital phone is one of those that focuses on the best SIP Trunk Services. Companies that plan to get several software applications for their business which will help them in their business in terms of voice, video or other streaming media applications, for instance- web conferencing, desktop sharing, whiteboard sharing etc.

Sip trunks pricing is normally less than the traditional Analog lines as well as the PRIs. Carolina Digital Phone particularly provides SIP trunks and channels for both the single site and multi location businesses . For the latter, Enterprise Trunking is available. How many sip trunks do I need? – If this question strikes your mind, you can also consult with their representative to actually know about it. Another aspect people think about is the comparison between SIP trunks VS PRI. When we make a comparison between these two, we can first see the difference in terms of hardware. While the PRI connections are completely physical, SIP Trunks come with virtual connections. When you plan to scale up with PRI, it requires new circuits as well as termination hardware installation. In the case of SIP, with a software configuration change, the scales can be brought up or down pretty quickly. When using a PRI system, ROI can be negatively affected when installing sufficient backup circuits. On the other hand, SIP Trunk system having automatic IP re-routing will allow actual geographic distribution for PSTN network with very limited redundancy. Now, bringing up another important aspect of the comparison which is the cost associated with each of these systems. While planning about PRI system, one needs to only thinking about the cost which is accounted for per circuit per month. There might be a variety of pricing models to emerge in the case of SIP solution. Nevertheless, the cost associated with IP Trunking is significantly lower than the PRI.

If you want to learn more about such services, you can look for SIP trunks for dummies which will almost cover everything that you would want to know. Carolina Digital Phone ensures that the clients get the best output through its services. Call Carolina Digital Phone at (336) 544-4000.

FCC Order Increases E-rate Program by $1.5 Billion Annually

New FCC Order Increases E-rate Program by $1.5 Billion Annually, and Introduces a Number of New Changes Including “Equalizing” Treatment of Lit and Dark Fiber

On December 19, the FCC released the text of its Second Report and Order in its E-rate modernization proceeding. The new Order increased the annual spending cap on the E-rate program by an additional $1.5 billion—taking the cap from $2.4 billion to $3.9 billion per year starting in the 2015-2016 funding year. This increase was expected after its prior order in July announced a new two-year initiative to fund deployment of WiFi but stopped short of raising the cap. The FCC predicts that requests for funding will “not . . . immediately” reach the new cap, although it notes that it is not possible to “perfectly predict” what levels of funding school and libraries will seek in upcoming funding years. (The new Order also extends the $1 billion annual WiFi initiative for an additional three years, without explicitly noting whether those funds are subject to the overall cap.)

Among the key assumptions driving the FCC’s cost model are that there will be ever-increasing demand for bandwidth (driven in part by the FCC’s new speed goals), and that build-out costs for E-rate supported services will range from $600-800 million annually. It predicts that increased demand for bandwidth will continue to increase by “up to” 50% annually, which will only be somewhat mitigated by a 10% predicted annual decline in per megabit pricing. Other assumed mitigating factors are cost savings the FCC hopes to achieve through its recent reform efforts, including the phase out of voice services. Elimination of support for voice services is estimated to save the program approximately $3 billion over the next five years.

Continue Reading →

SIP Trunking Options for Your Business

As an IT decision maker, you are faced with the need to leverage existing technology investments on the road to All-IP networking. Utilizing Session Initiation Protocol (SIP) Trunking to fully activate IP PBX features is a practical step in a phased hybrid evolution that supports both SIP and Primary Rate Interface (PRI) voice trunking solutions.

With SIP trunking deployment expected to reach 58% by 2015, more businesses like yours will achieve key benefits including:

  • Cost-savings on telephone service charges and legacy equipment upgrades
  • Flexible scaling and provisioning of your call capacity needs
  • Enhanced failover and business continuity capabilities
  • Support for unified communications apps such as messaging, conferencing and presence across all of your IP compatible devices
  • Future-proofing your All-IP network evolution to support voice, data and video traffic

If you have any questions about SIP trunking, please feel free to contact me. I look forward to learning more about your network needs.

Nicky Smith
(336) 544-4000

North Carolina approves second area code 743

10-digit local calling, additional area code, coming to Triad. 336-743State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlay for area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016. Officials from the North Carolina Utilities Commission announced on Wednesday, August 20th, 2014 that the 743 area code has been approved for use. Local phone providers will provide details later on when the new area code will start, commission officials said. The new area code will mean all local calls will require 10-digit dialing. However, local calls with both area codes will remain free. Customers who already have 336 numbers will be allowed to keep them. The new area code will be used primarily for issuing new numbers. The new area code is needed because all available 336 numbers are expected to be used up by 2016, commission officials said. The Raleigh and Charlotte areas already have two overlay area codes.

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